Customer Care
At Geneva Scientific, we understand that timely, attentive customer service is essential to your laboratory’s success. Whether you are sourcing specialized laboratory equipment, requesting a quote, or coordinating delivery timelines, our team is committed to providing clear, responsive support every step of the way.
We know that research, clinical, and industrial labs operate on tight schedules. Our goal is to simplify the purchasing process and ensure you receive the right solution, quickly and confidently.
What to expect
Quote Requests: Your time is valuable. We strive to respond to initial quote requests within one business day. Our team works efficiently to provide accurate pricing and availability for laboratory equipment, environmental chambers, cold storage solutions, and other specialized instruments.
Information Gathering: To provide the most precise recommendation, we may ask a few clarifying questions about your application, facility requirements, or technical specifications. This ensures that the equipment we recommend is properly suited to your laboratory environment and long-term research goals.
Communication: Quotations, order confirmations, and shipping updates are delivered via email for clarity and documentation. If you need to adjust specifications, confirm timelines, or discuss service considerations, our team is readily available by phone or email to assist you directly.
Questions? We’re Here to Help
If you need assistance selecting equipment, requesting documentation, or tracking an order, our team is ready to support you.